About delivery and returns

Regarding delivery
[ Shipping charges ]
Nationwide free shipping
* It does not correspond to overseas shipment.

[ Delivery company ]
Yamato Transport, , Sagawa Express, Japan Post
Yamato Transport, Sagawa ExpressJapan Post
* Cash on delivery over 300,000 yen will be Sagawa Express.

[ Delivery element ]
〒460-0008 3-15-8 Sakae, Naka-ku, Nagoya-shi, Aichi Hattori Nagoya Sakae Building B1
Gem Castle Yukizaki

[ Time to delivery / arrival ]
We will arrange for delivery within 3-5 business days after payment is confirmed.
After shipment, we will contact you with your baggage inquiry number.
* Please contact each delivery company for the number of days before delivery.

[ Delivery time zone specification ]
You can also specify the delivery time zone for free.
Yamato Transport, [ Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00 ]
Sagawa Express [ Morning / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-21:00 ]
Japan Post [ Morning / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 20:00-21:00 ]
* It may not be possible to specify it depending on the area, time, weather, etc.

[ Notes ]
Due to the nature of the product, deposit in the delivery box cannot be specified.
COD of 1,000,000 yen or more cannot be accepted. We ask that you use it with other payment methods.
About returns
[ About returned goods due to initial failure or trouble ]
We make every effort to ensure the quality and packaging of the products purchased by mail order, but please contact us if there is any damage or malfunction on arrival. The product price will be refunded only when unused.
1. Correspondence condition
As long as it is not used, we will respond in principle if you can contact us by phone or e-mail within 2 days after delivery.
We cannot accept returns in the following cases:
  • Returns for customer convenience
  • Products that have been used once or that show evidence
  • Products that have been resized
  • Product with protective seal removed
  • Jewelry and other products processed according to customer specifications
  • Products engraved with names, family crests, initials, etc.
  • Returns due to allergies
  • If our shop determines that it cannot be returned

2. Refund amount
We will refund the product price (including tax), shipping fee, and other expenses paid by the customer in full.
* We will bear the return price of the product, so please send it by cash on delivery.

3. About exchange
Due to the nature of the product, it can not be exchanged so we will respond by refund.
Please understand beforehand.

[ About returns due to customer convenience ]
[ Please note that our shop does not support "refunds / exchanges" for customer convenience. ]

[ About refund days ]
After confirming the return of the product, we will transfer it to your designated account within 2 business days.

[ About return procedure ]
After the goods arrive at hand, please contact and return within two days.
Please return the product to the address below.
When you send it back, please enclose the refund details and delivery note and send it by cash on delivery.

〒460-0008 3-15-8 Sakae, Naka-ku, Nagoya-shi, Aichi Hattori Nagoya Sakae Building B1
株式会社ジェムキャッスルゆきざき(Gem Castle Yukizaki)
Return to reception desk
TEL: 052-251-1666